This policy explains subscription cancellation, renewal, refund requests and purchase-verification assistance for eligible VergEra subscriptions.
Overview
This Refund and Cancellation Policy applies to eligible paid VergEra subscriptions purchased through the Android application using Google Play Billing when such subscriptions are offered.
VergEra does not currently process subscription payments directly through the public website at vergera.in.
Subscription availability, pricing, promotional offers and access conditions may depend on the version of VergEra, country, Google Play availability and applicable eligibility requirements.
VergEra Subscription
VergEra may offer paid access to eligible features through a subscription.
Paid features may include eligible Practice Board or Live Classroom functionality and other subscription features identified inside the application.
The applicable subscription price, billing period, introductory offer, promotional price, trial or other access condition will be displayed before the user confirms a purchase.
Users should review the purchase screen carefully before completing a subscription transaction.
Google Play Billing
When VergEra subscriptions are offered through the Android application, eligible subscription transactions may be processed through Google Play Billing.
The purchase is associated with the Google Account used to complete the transaction.
Google Play may provide VergEra with limited purchase information required to verify subscription access, such as:
- Product identifier
- Purchase status
- Purchase token
- Order or transaction information where available
- Subscription entitlement or renewal status
VergEra does not directly receive complete payment-card credentials for purchases processed through Google Play.
Subscription Renewal
Google Play subscriptions may renew automatically according to the subscription terms shown during purchase unless the user cancels the subscription before the applicable renewal.
Renewal timing, billing date and subscription status are managed through the Google Play account used for the purchase.
Users are responsible for reviewing their Google Play subscription status and keeping an appropriate payment method available where required.
How to Cancel a Subscription
Users who have an active VergEra subscription through Google Play should cancel it using the Google Account that was used for the purchase.
On an Android device, the general Google Play process is:
- Open Google Play
- Open the Google Play subscriptions section
- Select the VergEra subscription
- Select Cancel subscription
- Follow the instructions displayed by Google Play
Google Play's interface and menu wording may change over time.
Users should make sure they are signed in to the Google Account that contains the relevant subscription.
What Happens After Cancellation
Cancelling a subscription generally prevents future automatic renewal.
Subject to Google Play rules and the applicable subscription terms, access to paid VergEra features may continue until the end of the subscription period that has already been paid for.
After the applicable paid period ends, access to subscription-only features may be removed unless the user purchases or activates another eligible subscription.
Cancellation does not necessarily mean that a refund will be issued for the current subscription period.
Uninstalling the App Does Not Cancel a Subscription
Removing or uninstalling the VergEra application from a device does not automatically cancel an active Google Play subscription.
Users must separately cancel the subscription through Google Play if they want to prevent future renewal.
Logging Out Does Not Cancel a Subscription
Logging out of VergEra does not cancel an active subscription.
Subscription billing is managed separately through the Google Play account used to make the purchase.
Account Deletion and Subscriptions
Requesting or completing deletion of a VergEra account does not by itself automatically cancel a subscription managed by Google Play.
Users do not need to cancel their subscription before submitting an account-deletion request.
However, users who want to prevent future Google Play renewal should separately manage or cancel the subscription through the Google Play account used for the purchase.
Account-deletion instructions are available at:
Refund Requests
Refund eligibility depends on Google Play refund rules, the type and timing of the purchase, the circumstances of the request, the user's location and applicable consumer law.
Google Play does not automatically provide refunds for every subscription purchase.
Users may be able to request an eligible refund through Google Play using the Google Account associated with the purchase.
In some circumstances, Google Play may direct the user to contact the application developer for assistance.
VergEra does not guarantee approval of every refund request.
How Refund Requests May Be Handled
Depending on the purchase and the applicable Google Play process, a user may request a refund through Google Play or contact VergEra Support for purchase-related assistance.
Google Play currently provides refund options for certain eligible purchases and may apply different rules depending on how much time has passed since the transaction.
Users should follow the current Google Play refund process displayed by Google for their account and region.
VergEra may assist with purchase verification, entitlement problems or developer-handled refund issues where permitted by Google Play requirements and applicable law.
Effect of a Refund
If a subscription purchase is refunded, reversed or revoked, subscription access may be removed or adjusted based on the resulting Google Play entitlement status.
VergEra may periodically verify purchase status to determine whether paid features remain available to an account.
Technical or Subscription Access Problems
Contact VergEra Support if a successful eligible purchase is not reflected in the VergEra application or if subscription-only features remain unavailable after purchase verification should have completed.
Useful information may include:
- Your registered VergEra email address
- Your VergEra username
- The purchase date
- The Google Play order reference where available
- The subscription product involved
- A screenshot showing the purchase or access issue
Do not send your Google Account password, VergEra password, OTP, verification code or complete payment-card information.
Purchase Verification
VergEra may verify eligible Google Play subscription information before granting or continuing access to paid features.
Access may be delayed or restricted where a purchase is pending, cancelled, expired, refunded, revoked or cannot be successfully verified.
Users experiencing an incorrect subscription status should contact VergEra Support.
Trials, Free Periods and Promotional Offers
VergEra may offer free access periods, introductory pricing, promotional prices or other limited offers.
Eligibility, availability, start dates, expiry dates and other conditions may vary.
Promotional or introductory prices may not apply to every user or to future renewal periods unless expressly stated during the applicable offer.
The purchase screen or relevant offer information should be reviewed before completing a transaction.
Price and Plan Changes
VergEra may change future subscription prices, subscription plans or promotional offers.
Changes affecting future renewal pricing will be handled according to applicable Google Play requirements and applicable law.
Where Google Play requires user notice, confirmation or acceptance for a price change, the applicable Google Play process will apply.
Taxes and Currency
The final amount displayed during purchase may include applicable taxes, currency conversion or other adjustments determined by Google Play and applicable law.
The amount displayed by Google Play at the time of purchase is the relevant transaction amount for that purchase.
Unauthorised Purchases
If you believe a Google Play transaction was made without your authorisation, review the current Google Play process for reporting unauthorised charges.
Users should also secure the Google Account and payment method involved.
VergEra Support may assist with identifying the relevant VergEra account or subscription where appropriate but cannot access your Google Account password or complete payment-card credentials.
Payments Through the VergEra Website
The public website at vergera.in does not currently sell or directly process the VergEra Android subscription.
Users should not send subscription payments directly to another person or to an unofficial payment request claiming to activate VergEra subscription access.
When Android subscriptions are available, users should follow the authorised purchase flow displayed inside the official VergEra application.
Changes to This Policy
VergEra may update this Refund and Cancellation Policy when subscription features, Google Play requirements, pricing practices or applicable legal requirements change.
Updated versions will display a revised "Last updated" date.
Where appropriate, significant changes may also be communicated through the VergEra application, website, email or another reasonable method.
Contact VergEra
For subscription access, purchase verification, cancellation questions or refund-related assistance, contact:
VergEra Support
Email: support@vergera.in
Website: vergera.in
Include sufficient purchase information to identify the issue, but never send passwords, OTPs, verification codes or complete payment-card credentials.