This policy explains how VergEra collects, uses, shares, protects, retains and deletes information.
Scope of this Privacy Policy
This Privacy Policy explains how VergEra collects, uses, stores, shares, protects, retains and deletes information when users access or use the VergEra mobile application, website, communities, communication tools, Practice Board, Live Classrooms and other related services made available through the VergEra platform.
In this Privacy Policy, “VergEra”, “we”, “our” and “us” refer to the operator of the VergEra platform. “User”, “you” and “your” refer to any person who accesses or uses VergEra.
The public website at vergera.in is primarily an informational and support website. VergEra account, learning, communication and community features are primarily provided through the mobile application.
Developer and Privacy Contact
VergEra is the application and service covered by this Privacy Policy. Questions regarding privacy, personal data, account deletion, safety or support may be sent to:
Email: support@vergera.in
Website: vergera.in
Information You Provide
We may collect information that you provide when creating an account, completing your Learning Identity, communicating with other users, participating in communities or classrooms, or otherwise using VergEra.
Account information
- Name and username
- Email address and authentication information
- Profile photograph
- Account identifier and authentication status
- Language and account preferences
Learning Identity information
- About or biography information
- Teaching subjects, skills, experience and preferred modes
- Learning interests, goals, examinations and languages
- Availability information
- General location information that you choose to provide
- Achievements, resources and learning journey information
- Mentor, Scholar and Community roles
User-generated content
- Personal messages and group discussions
- Community posts, replies and polls
- Reviews, ratings and reputation feedback
- Notes, documents, images, videos and learning resources
- Practice Board and classroom content
- Reports, complaints and support communications
Information Collected Automatically
When you use VergEra, certain technical and service-related information may be collected automatically by VergEra or by service providers used to operate the platform.
- Device type, operating system and application version
- Internet Protocol address and network information
- Application installation and device identifiers
- Firebase Cloud Messaging notification tokens
- Login dates, activity timestamps and feature usage information
- Crash reports, diagnostics and performance information
- Security events and suspected misuse information
- Live Classroom session identifiers and participation information
The exact technical information processed may depend on your device, operating system, enabled features and the services required to provide VergEra functionality.
Device Permissions
VergEra may request device permissions when they are required for a feature that you choose to use.
Microphone
Microphone permission may be requested when you join or participate in a Live Classroom or another audio communication feature.
Live audio may be processed in real time by the communication services used by VergEra to provide the classroom experience. VergEra does not intentionally store Live Classroom audio unless a separate recording feature is clearly provided and used.
Camera and media
Camera, photo or media access may be requested when you choose to capture, select, upload or share a profile photograph, image, video or other resource.
Files and documents
File access may be used when you choose PDFs, presentations, notes, documents or other resources to upload, view or share.
Notifications
Notification permission may be used for messages, Tie-Up activity, community updates, classroom reminders, account notices and safety communications.
You can manage application permissions through your device settings. Disabling a permission may prevent the related feature from functioning correctly.
How We Use Information
We may use information to:
- Create, authenticate and maintain user accounts
- Display and manage Learning Identity profiles
- Help users discover Mentors, Scholars and communities
- Process Tie-Up requests and learning relationships
- Provide personal and group communication features
- Operate communities, Practice Boards and Live Classrooms
- Upload, store and display user-selected learning resources
- Calculate and display ratings and learning reputation
- Deliver notifications and classroom reminders
- Process subscriptions and verify access entitlements
- Respond to support, privacy and account-deletion requests
- Investigate reports, abuse, fraud and security concerns
- Enforce our Terms and Community Guidelines
- Improve application performance, security and reliability
- Comply with applicable legal obligations
VergEra does not sell personal or sensitive user data.
Information Visible to Other Users
VergEra is a collaborative learning platform with social and community features. Information that you add to public parts of your profile, communities or shared resources may be visible to other users.
Depending on your settings and activity, this may include:
- Name, username and profile photograph
- About information
- Teaching and learning subjects
- Skills, goals, languages and availability
- Mentor and Scholar reputation
- Community roles and participation
- Reviews, resources and achievements
- Online, busy, live or last-active indicators
Users should not publish passwords, financial information, government identification numbers, private contact information or other sensitive personal information in public profiles, communities, reviews or shared resources.
Third-Party Service Providers
VergEra uses third-party technology and service providers to operate application infrastructure and provide certain features.
Firebase and Google Cloud services
Firebase and related Google Cloud services may be used for authentication, databases, file storage, Cloud Functions, notifications, security, diagnostics and other application infrastructure.
ZEGOCLOUD
ZEGOCLOUD technology may process information required to provide real-time communication and classroom functionality.
This may include session identifiers, participant identifiers, network information and real-time audio or interactive Super Board information while a Live Classroom is active.
Google Play
When subscriptions or other eligible digital purchases are offered through the Android application, Google Play may process purchase and payment information.
VergEra may receive information such as purchase status, product identifiers, order information or purchase tokens required to validate purchases and provide subscription access.
VergEra does not directly collect complete payment-card credentials for purchases processed by Google Play.
Third-party providers may process information according to their own terms and privacy policies. VergEra selects and configures its service providers according to the functionality required by the platform.
How Information May Be Shared
Information may be shared:
- With other users when you publish profile information, participate in communities, send messages or share content
- With service providers that process information as necessary to operate VergEra
- With authorised administrators and moderators where necessary for support, safety and platform management
- When reasonably necessary to investigate fraud, abuse, threats, safety incidents or security concerns
- When required by applicable law, valid legal process or lawful government request
- As part of a legitimate merger, acquisition, financing, restructuring or transfer of business assets, subject to applicable legal requirements
Private messages are not intended to be displayed publicly. Authorised access may occur where reasonably necessary for support, safety, investigation of reported misconduct, security or legal compliance.
Data Retention
VergEra retains information for as long as reasonably necessary to provide its services, maintain accounts, protect users, resolve disputes, prevent fraud and satisfy applicable legal obligations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, account status, safety requirements and applicable legal obligations.
After account deletion, some limited information may remain temporarily in backups, security records or system logs.
Certain information may also be retained where reasonably necessary for fraud prevention, dispute resolution, legal compliance, security or protection of users.
Information that no longer needs to be retained may be deleted, anonymised or otherwise removed in accordance with applicable requirements.
Account and Data Deletion
Users may request deletion of their VergEra account and associated personal data that is eligible for deletion.
Account deletion requests can be initiated using the account deletion controls provided through the VergEra application where available, or through the public Account Deletion page:
Users may also contact VergEra from their registered email address at:
We may request reasonable verification to confirm that the deletion request relates to the correct account.
When an account deletion request is completed, VergEra will delete or anonymise personal data associated with the account except where limited retention is reasonably necessary for security, fraud prevention, dispute resolution or applicable legal obligations.
Account deletion does not automatically cancel a subscription managed through Google Play. Users should separately manage or cancel their Google Play subscription through their Google Play account.
Security
VergEra uses reasonable administrative, technical and organisational safeguards intended to protect information against unauthorised access, disclosure, misuse, alteration, destruction or loss.
These measures may include:
- Authentication and role-based access controls
- Firebase Security Rules
- Restricted administrator access
- Encrypted network connections provided by service platforms
- Account, reporting and security controls
- Reasonable file-type and access validation
- Monitoring for abuse or suspicious activity
No electronic system or transmission method can be guaranteed to be completely secure.
Users should protect their passwords, verification codes and devices and should promptly report suspected unauthorised access to support@vergera.in.
Children and Young Users
VergEra includes communication, community and user-generated-content features. The platform must only be used in accordance with the age requirements and target audience applicable to the version of VergEra made available through the relevant application store.
Users who are not legally able to consent to the processing of their personal information should use VergEra only where permitted by applicable law and with any required involvement or permission of a parent or legal guardian.
Users must not use VergEra to exploit, groom, endanger, harass, threaten or inappropriately contact children or young users.
Suspected child-safety concerns may be reviewed, restricted, escalated or reported to appropriate authorities where required by law or reasonably necessary to protect users.
International Processing
VergEra service providers may operate infrastructure in multiple countries. Information may therefore be processed or stored outside the user's state, region or country.
Where applicable, VergEra and its service providers will handle such information subject to applicable contractual, security and legal requirements.
Your Choices and Rights
Depending on applicable law and the functionality available to your account, you may be able to:
- Review and update profile information
- Control certain profile visibility settings
- Manage device permissions
- Manage notification preferences
- Leave communities
- Delete eligible content that you created
- Request access to personal information
- Request correction of inaccurate personal information
- Request account and personal-data deletion
- Raise a privacy complaint or question
Some requests may require identity verification and may be subject to limitations permitted by applicable law.
Privacy and data requests may be sent to:
Changes to this Privacy Policy
We may update this Privacy Policy when VergEra features, service providers, data practices, security practices or legal requirements change.
The updated Privacy Policy will display a revised “Last updated” date.
Where appropriate, significant changes may also be communicated through the VergEra application, website, email or another reasonable method.
Contact Us
For general support, privacy questions, personal-data requests, account-deletion assistance, safety concerns or other questions relating to VergEra, contact:
VergEra Support
Email: support@vergera.in
Website: vergera.in